Reflecting on 2024 and Looking Ahead

Dear All,

As we approach the end of another year, I wanted to take a moment to reflect on what has been a significant year for both our company and me personally.
This marks my second American Christmas, a time filled with both personal milestones and professional growth. On a personal note, I am thrilled to share that my wife and I welcomed our son into the world this year, an experience that has made me even more deeply connected to this country - our little Neil is American before he is even French (for that, 15 years of paperwork await us).

Professionally, this year has been a time of growth, challenges, and learning. One of the key hurdles we faced was during our major SAP system update and the temporary delays in our converting centres. This created a backlog that took longer than expected to resolve. I sincerely thank you for your patience during this challenging period. It was an obstacle that was tough for all of us, especially with the new system still being fine-tuned.

However, we have implemented important countermeasures. Intensive training has been rolled out across teams, and we have begun building safety stocks gradually - efforts that are already starting to show positive results. With the new system, we are also able to monitor KPIs to ensure a better stock management moving forward, minimising the risk of any future disruptions.
In line with our commitment to continuously improve, we launched our first annual customer service survey this year. The responses have been encouraging, and the recommendations shared will guide our next steps. If you haven't already participated, please take a moment to share your thoughts by following this link:

We value your feedback - New Yearly Customer Service Survey

We plan to expand the survey next year to cover more aspects of our service to ensure we're meeting your needs in the best way possible.

This new quarterly newsletter is part of our ongoing effort to keep you informed and connected to the people that make the Felix Schoeller Paper family. We are building on new foundations to deliver the best service and innovative solutions to you - solutions that solve real problems and create added value for your business. As we look ahead to next year, I want to thank you once again for your trust, patience, and partnership.

Best wishes to all of you for a Merry Christmas.

Warm regards,
Hadrien Cottin-Cheriqi
VP Sales Digital Media Americas